E-mail us any time at:
We will gladly answer any of your questions as well as assist you with custom orders, sizing needs and online order placing.
We ship worldwide. Feel free to e-mail us with your zip or postal code for a shipping quote.
Bad guesses happen! If you have ordered a product in the wrong size, resizing can be done for a
small additional fee. We will gladly accept unworn jewelry returns and resizes within 30
days from the original purchase date.
When resizing or returning jewelry we do ask that you pay for the one-way shipping to our design center. If you are returning jewelry
within 30 days for a refund,
return shipping is all you have to pay. We do not charge re-stocking fees. A full refund will be sent via your payment method when the jewelry is received.
Please e-mail us for our business address if you need to return your jewelry.
Our resize service (purchase below) covers re-stringing on new wire and the
additional beads, labor and materials needed to perfect your jewelry. You must enter
the correct resizing information when purchasing the resize service to ensure proper
We ask that you pay for shipping back to us but you are not charged a second shipping fee for a re-size.
Charming Silver Designs pays for standard USPS return shipping
to you. Resizes generally take 5 business days to complete from the time the item is received.